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I don't have pierced ears, can you supply earrings with screw fittings?

Yes. All ArtisAnne earrings can be supplied with screw fittings instead of fish hook findings. Customers needing screws must telephone the ArtisAnne contact number before placing any order through the website. This variation on standard jewellery design is covered by the normal returns policy in my general terms and conditions of sale.

I like your jewellery but can I have gold fittings instead of silver?

Yes. When I design jewellery I do so with silver in mind as part of the overall vision but I am happy to rework an advertised product with gold fittings, if possible. Customers must call me on the ArtisAnne contact number to discuss the required changes and any additional cost above the advertised price before placing any order through the website. This style of change is classed as a customization and, as such, is covered by the restricted returns policy in my general terms and conditions of sale.

Are your silver items classed as Sterling silver?

This can be a confusing subject. The only real way to identify Sterling silver is through authentic hallmarks, however these are not required for items below 7.78 grams in weight and all my silver components fall below this threshold. On its own, a “925” stamp is no assurance of Sterling. ArtisAnne only uses reputable suppliers and I am happy that my silver items contain 92.5% silver associated with the Sterling benchmark; however, for ease of description, I simply use the term “silver” throughout.