Title Icongeneral terms and conditions

Any order(s) you place through this website shall be subject to acceptance in accordance with the following terms. Please read them carefully.

Orders and Availability

In order to create a contract between you and me, please follow the simple on screen instructions taking you through the process of placing an order on the website. To place an order for the product(s) go to the Checkout, confirm and pay for the order. By doing this you offer to buy the product(s) at the price(s) indicated. I shall send an order acknowledgement by email, to you, listing the product(s) you have ordered. Please note that this email is simply an acknowledgement of your order and not formal acceptance or confirmation of your order by me.

Formal acceptance of your order, and the completion of the contract between you and me, will take place on dispatch of the product(s) unless I have notified you that I have not accepted your order or you have cancelled it. Once I have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by me will occur in circumstances including, but not limited to, the identification of a pricing, or product description, error; the ordered product(s) is/are out of stock or unavailable for any reason; or if I am unable to obtain authorisation for your payment.

The product price, as displayed, is inclusive of costs for UK postage and delivery at Royal Mail Standard Rate. Payments are made via PayPal. You do not need to have a Paypal account; your payment may be made using a range of major credit and debit cards.

ArtisAnne is not registered for VAT.

I reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. I may refuse to process a transaction for any reason or refuse service to anyone at any time at my sole discretion. I shall not be liable to you or any third party by reason of my withdrawing any product from this website, whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or reversing or suspending any transaction after processing has begun.

Delivery

Deliveries are made by Royal Mail on a non-tracking service. Please allow a minimum of 3 to 5 working days for the goods to arrive.

Items are packaged with care to limit the risk of external damage and prevent unnecessary internal contact between jewellery components.

ArtisAnne shall not accept liability for any delivery instructions issued by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, with a neighbour, etc.) I cannot accept any responsibility if you fail to receive your parcel.

The majority of ArtisAnne sales occur within the United Kingdom, however it may be possible to accept an order for overseas delivery. If you require a product and wish to deliver it outside the United Kingdom, do not place an order using this website but contact ArtisAnne on 07715 010478 to discuss the feasibility of fulfilment as a non-standard or custom order.

Accepted orders for delivery outside the European Union may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information before contacting ArtisAnne to discuss an order.

Variations and Custom Designs

If you require a common variation to a standard design, such as screw fittings to earrings, a longer neck wire, or a specific ring-size, please call me on 07715 010478 to discuss availability, before placing any order through the website.

For made-to-measure or customized products please call me on 07715 010478. In certain cases I may request that a part payment be made at the point of placing the order, with the balance to be paid on completion of the order and just prior to despatch. I shall send you an order form to complete and return to me and I shall give you an approximate delivery date for your item at the time of placing your order. Custom items may, from time to time, require a specialised delivery service and carriage costs are dependent on geographical areas. I shall let you know these costs before you place your order and will arrange a delivery date with you prior to dispatch.

Care Tips

ArtisAnne wants its customers to enjoy their purchases for many years to come and recommends the following principles of care:

  • Try to protect all jewellery from scratches, impacts, exposure to chemicals, extremes in temperature and sunlight; store your jewellery items separately so they do not abrade each other.
  • After wearing, gently wipe each item clean of make-up and natural body oils with a 100% cotton cloth or a specialized jewellery cloth, available from most high street jewellers.
  • Remove jewellery when doing household tasks such as gardening, cleaning, DIY repairs or other strenuous activities and avoid wearing jewellery when in a swimming pool, hot tub or bathing. Chlorine in water may damage gemstones and metals, including gold.
  • Because of the complex composition and structure of the glass forming their beads, honeyspoons, jam spoons, stoppers and cheese knives should never be placed in a dishwasher for cleaning.